Frequently Asked Questions
Everything you need to know about our luxury collections and services.
Are your luxury items guaranteed to be authentic?
Yes, every item at Couture USA goes through a rigorous multi-point inspection process by our in-house experts to ensure 100% authenticity before it is listed for sale.
What is your return policy for designer goods?
We offer a 14-day return policy on most items. Products must be returned in their original condition with all security tags attached to qualify for a full refund.
How long does shipping take within the United States?
Orders are typically processed within 1-2 business days. Standard shipping usually arrives within 3-5 business days, while expedited options are available at checkout.
Do you offer international shipping?
Yes, we ship to many countries worldwide via insured international carriers. Please note that customs duties and taxes are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying purchases.
How do you determine the condition of pre-owned items?
We use a standardized grading scale ranging from 'Gently Used' to 'Pristine.' Detailed descriptions and high-resolution photos are provided for every item to highlight its specific condition.